Customer Service and Return Policy

Phone Orders

Order by phone please call (888) On-Pit-Rd Monday – Friday 10:00 a.m. through 4:00 p.m. EST.

Guarantee

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Pitroad Prints, LLC is confident you will be satisfied with your product. However, if you are unsatisfied with your order you may request a return. Returns must be received within 30 days of the United States Postal Service Delivery Confirmation Date.

Click on the link above to request an authorization number for product return or call us at (888) On-Pit-Rd within your guarantee period to obtain a Return Authorization Number (RAN).

Please print the Return Authorization Number (RAN) on the outside of the package. If a Return Authorization Number (RAN) is issued, the package must be post marked within 10 days to guarantee a return.

Shipping charges are not refundable. Pitroad Prints, LLC is not responsible for lost or misdirected returns and/or shipping charges you may incur returning the product. A qualified return will initiate the return process. Credits issued will appear on your credit card statement billed per your initial order.

Check Orders will be processed via check refund and mailed to the Customer Billing Address. Orders paid by credit card will not be refunded by check.

Payment Options

Pitroad Prints, LLC accepts Visa, MasterCard, Discover and American Express. Sales tax will be included on any order shipped within the State of Florida. Total charges, including tax (if applicable) and shipping for multiple addresses will be calculated during checkout.

Shipping

Pitroad Prints, LLC can ship to any address within the continental United States (not Alaska or Hawaii) via USPS Priority with Tracking. If you would like the delivery to require a signature, please indicate this when you place your order. All orders placed before 1:30 EST will be shipped that day whenever possible.

Online Security

Pitroad Prints, LLC protects your personally identifiable information. All of your online ordering information is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system via Authorize.net. We will not sell your information. In an effort to facilitate your order and/or meet our service obligations there are times we might be required to exchange or otherwise distribute your information with our corporate partners. Be assured, however, that we do business with companies that share our level of commitment to protecting your privacy.

Privacy Policy

Privacy

1. INFORMATION WE COLLECT AND HOW WE COLLECT IT

In order to facilitate your experience, and manage our business, we collect and maintain personal information about you. The Company collects customer information from many sources to understand and meet your needs. We collect personal information about you from:

• You, when you voluntarily provide us with information;
• Your browser, when you visit our web sites and your browser interacts with us;
• Your transactions and interactions with Company affiliates, partners, sponsors and service providers; and

• Other sources, in connection with needs and services at events.

The personal information we collect about you through these various sources may include, but is not limited to;

• Name, address, telephone number, date of birth(DOB), country of residence, gender and favorite driver;
• E-mail addresses, fax numbers and pager numbers - Your Member number, login name, password, password hint and display name;
• Credit/debit card numbers, including associated billing addresses and expiration dates;
• Transactional and online activity data pertaining to the Program;
• Information concerning your interests and/or your use of products and services;
• Personal information provided via survey, focus groups or other marketing research efforts; and

• Personal information provided to customers-service representatives to research and resolve issues or question.

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2. AGGREGATE INFORMATION

In addition to obtaining your personal information, when you use our web sites or the web sites of our affiliates, partners, sponsors or service providers, we may collect tracking information such as your browser type, the type of operating system you use, the name of your Internet service provider, and the pages visited on the site. The Company obtains this information to improve the functionality and user-friendliness of our site and to better tailor our site to our visitors' needs. We also use this information to verify that visitors meet the criteria required to process requests. None of this tracking information identifies you personally; we collect it for reporting onsite activity in the aggregate. For example, we may want to know how long the average user spends on our site or which pages or features get the most attention.

3. COOKIES AND WEB BEACONS

To enhance your experience with our sites, many of our web pages use "cookies". Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.

We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our site), save your password in password protected areas, and enable you to use shopping carts on our sites. We also may use cookies to offer you products, programs, or services.

"Web beacons" or "clear .gifs" are small pieces of code placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. We may use web beacons on this site from time to time for this and other purposes.

In addition, we may use third-party advertising technology to serve advertisements on search engines and/or when you visit our Web site and sites upon which we advertise. This technology uses information about your visits to this Web site and the sites upon which we advertise to serve advertisements to you. In the course of serving our advertisements, a unique third-party cookie may be placed or recognized on your browser. We may also use web beacons, provided by our ad serving partner, to help manage our online advertising. These web beacons enable our ad server to recognize a browser's cookie when a browser visits this site and to learn which advertisements or listings bring users to our Web site. The information we collect and share through this technology is not personally identifiable.

4. NETWORK TRAFFIC LOGS

In the course of ensuring network security and consistent service for all users, the Company employs software programs to do such things as monitor network traffic, identify unauthorized access or access to nonpublic information, detect computer viruses and other software that might damage Company computers or the network, and monitor and tune the performance of the Company network. In the course of such monitoring, these programs may detect such information as e-mail headers, addresses from network packets, and other information. Information from these activities is used only for the purpose of maintaining the security and performance of Company's networks and computer systems.

5. HOW WILL THIS INFORMATION BE USED

The Company does not sell or disclose your personally identifiable information to third parties except to the extent required by law or otherwise in compliance with this Policy. Specifically, please note the following:

We may use the information you provide about yourself to fulfill your requests for our products, programs and services, to respond to your inquiries about our offerings, and to offer you other products, advertisements, programs or services that we believe may be of interest to you.

We sometimes use this information to communicate with you, such as to notify you when you have won one of our contests or when we make changes to our membership agreements, to fulfill a request by you for an online newsletter, or to contact you about your account with us.

We use the information that you provide about others to enable us to send them gifts or cards. From time to time we also may use this information to offer our products, programs, or services to them.

In addition, the Company may use data for administrative and analytic purposes, such as information systems management, accounting, billing, and audits, credit card processing and verification, customer-relations correspondence, and other operation management functions with respect to the Program.

The Company may also provide your personally identifiable information and/or reports to certain program sponsors, National Association for Stock Car Auto Racing, Inc. ("NASCAR"), the owners of www.NASCAR.com, and other contracting parties for their use in connection with the Program and for their independent marketing and/or analytic purposes. These third-parties may send you email relating to their products and/or services.

To the extent required by law, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of the Company, the Program, our customers, our web sites, and their users. We also may disclose such information in response to a law enforcement agency's request, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

In addition to the above, we sometimes contract with other companies and individuals to perform functions on our behalf or otherwise in connection with the Program, such as hosting our web sites, distributing promotions or sweepstakes, performing marketing surveys, focus groups, or interviews or promoting other opportunities offered by the Program. These parties may have access to personal information, such as addresses, needed to perform their functions, but are generally restricted from using it for other purposes. We may also disclose this information to third parties, such as employers, who have arranged discounts, purchased travel or other services on your behalf.

We have unique partnerships with individual supplier companies for the purpose of providing the various benefits of the Program. As such, we may be required to exchange information, which may include your e-mail address, with one or more of these suppliers in order to ensure that you are able to use the service and realize these benefits when you choose to do so. The information exchanged is limited to what is required to meet this purpose.

As we continue to develop our business, we might sell or buy assets. In such transactions, user information generally is one of the transferred business assets. Also, if either the Company itself or substantially all of the Company's assets were acquired, your personal information may be one of the transferred assets.

The Company also uses customer information to identify, develop and market products and services that we believe you will value. From time to time, you may receive offers from Company affiliates or from third-party companies with whom we have a business relationship. These third parties are also subject to confidentiality requirements with respect to your information.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that is collected will never be disclosed in a manner that is inconsistent with this Privacy Policy.

We may also disclose personally identifiable information to companies whose practices are not covered by this privacy notice (e.g., other marketers, magazine publishers, retailers, participatory databases, and non-profit organizations) that want to market products or services to you. If our site shares personally identifiable information, it will provide you with an opportunity to opt out or block such uses. For instructions on how to opt out from such disclosures, see below.

6. THIRD-PARTY COLLECTION AND USE OF INFORMATION

We sometimes may offer content (e.g., contests, sweepstakes, or promotions) that is sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the site activity. We do not have ultimate control over these third parties' use of this information.

We may use a reputable third party to present or serve the advertisements that you may see at its Web pages. These third party ad servers may use cookies, web beacons, clear .gifs or similar technologies to help present such advertisements, and to help measure and research the advertisements' effectiveness. The use of these technologies by these third party ad servers is subject to their own privacy policies and is not covered by this Policy

7. MANAGING E-MAIL COMMUNICATIONS

While a Member of this service, you cannot opt out of emails related to your Membership or service benefits. To cancel your Membership, and to no longer receive email communications related to your membership, please contact our Member Service center by calling our toll-free number.

Promotional Emails We would like to keep you informed about emails that do not relate to your Membership or service benefits ("Promotional Offers") from the Company, our affiliates and from third parties. If you wish to be taken off these mailings and/or telemarketing lists, please uncheck the box labeled "Receive promotional emails" in the Profile page on our Program web sites.

Please note that we will continue to mail you information that you may find valuable in managing your Program account, such as the availability of special offers and new or upgraded products, services, and member benefits, even if you have unchecked the box for receiving promotional emails.

In addition to this method, which applies to your web site preferences, other companies or offerings pertaining to the Program may require different steps to change your preferences for participation. Please review those other company or offering web pages directly for any additional or different requirements to change your preferences.

8. DISCUSSION FORUM AND CHAT ROOM USE

If you participate in a Program or Company web discussion forum or chat room, you should be aware that the information you provide there will, by the very nature of the use of a forum or chat room, be made available to others, potentially inside and outside of the Company and its affiliates. Also, please recognize that the individual forums and chat rooms may have additional rules and conditions. Each participant's opinion set forth on a forum or chat room is his or her own and should not be considered as reflecting the opinion of the Company.

The information we collect in connection with our online forums and communities is used to provide an interactive experience. We use this information to facilitate participation in these online forums and communities and, from time to time, to offer you products, programs, or services. if you choose to submit content for publication (e.g., questions for an online chat guest), we may publish your screen name and other information you have provided to us (e.g., transcript of the chat, including your question).

9. SECURITY

Information security is important at the Company. We maintain standard physical, electronic and procedural safeguards in an effort to protect personal information and we regularly review our security standards and procedures to protect against unauthorized access to personal information. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us through electronic means. We ask that you do your part by maintaining your Internet, Program and web site passwords and access codes strictly confidential. E-mails you receive as a member of the Program may include links that provide automatic login. If you forward those e-mails to third parties, you may be providing them access to your benefits or contact information.

10. LINKS TO OTHER SITES

This Policy is applicable to the Company, the Program, and the associated web sites. Please note that we provide additional links to affiliate, partner and third-party resources we think you will find useful. These links will lead you to sites that may operate under different privacy practices and policies not under the control of the Company. You are responsible for reviewing the privacy policies for such other web sites. If you cannot find the privacy policy of any of these sites via a link on the site's homepage, you should contact the site directly for more information.

11. ACCESS TO PERSONAL INFORMATION

You may contact us by phone or send us an e-mail requesting access to or correction of your personally identifiable information. For verification purposes please include your first name, last name, e-mail address and the password you use for said service, if any. To contact us for this purpose, see "CONTACTING US" below.

12. PRIVACY POLICY MODIFICATIONS

The Company reserves the right to change this Policy at any time. The most current version of this Policy will be available on the Company's web sites pertaining to the Program and will supersede all previous versions of this Policy. Members are responsible for remaining knowledgeable as to any changes that the Company may make to this Policy by periodically checking such web sites for updated versions of this Policy.